Has anything ever frustrated you to the point where you just lost your cool? You were of course initially calm and collected, but then all of a sudden something pushed you over the edge and you just couldn’t control your anger. You now of course have some regrets. In retrospect, you certainly could have handled yourself differently. But in the moment, you just couldn’t help yourself. You just couldn’t resist but react emotionally. You’re of course not an angry person, but it’s sometimes just difficult to control your anger in the spur of the moment. If only you had a six step process to guide you through these kind of situations.